UK Mainland Orders:
For orders within the UK mainland, we offer a flat shipping rate of £4.99. Your order will be shipped via Royal Mail, and you can expect delivery within 3-5 business days.

International Orders:

Selected Countries (excluding EU):
For selected countries including the United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, and the United States, the shipping rate is £24.99.

EU Countries:
For countries within the European Union (EU), including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, the shipping rate is £14.99.

Delivery Timeframe:
Once your order has been processed, please allow 3-5 business days for delivery within the UK mainland. For international orders, delivery times may vary depending on your location and any customs processes.

Order Tracking:
Upon shipment, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number for real-time updates on its delivery status.

Contact Us:
For any further inquiries regarding shipping or delivery, please don't hesitate to contact our customer support team orders@dreamerstudioss.com

We sincerely hope you are satisfied with your Dreamer Studios purchase. If you are not for any reason we have a 14-day return policy. This means you have 14 days upon delivery of your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned items are your responsibility until they reach us, so please make sure they are packaged well in order to avoid any damage during transit back to us.

As the parcel remains your responsibility until it arrives back with us, we recommend you use a traceable returns service and ensure that you get proof of postage in case you need to contact us about your return. All returns and exchanges must be processed using Royal Mail as we do not accept parcels from any other couriers.

To start a return, please contact us at orders@dreamerstudioss.com stating your order number in the subject line. 

Return Shipping Costs
Return/Exchange shipping costs are the responsibility of the customer. We do not offer free returns.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items however we are happy to offer an exchange.

Size Exchange
We understand that finding the perfect fit is important. We offer size exchanges within 14 days of receiving your order. To exchange for a different size, please contact orders@dreamerstudioss.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@dreamerstudioss.com